Frequently Asked Questions

Find answers to the most common questions about the StivanTech BaaS platform.

General Questions

What is StivanTech?

StivanTech is a premium SaaS marketplace and Backend-as-a-Service (BaaS) platform. We provide pre-built, scalable solutions that you can deploy instantly using our tokenized workload system. Instead of managing servers, you focus on your business logic.

Do I need to be a developer to use this?

Not necessarily! While developers will love our Visual API Designer and granular controls, non-technical users can easily subscribe to ready-made SaaS apps from our marketplace to run their business operations.

Billing & Tokens

How do API tokens work?

Instead of traditional monthly subscriptions for every micro-feature, our platform uses a unified token system. You purchase a token package, and those tokens are deducted as you consume APIs or deploy workloads across any of our services.

Do tokens expire?

Yes. Each token package has an expiration date (typically 30, 90, or 365 days) depending on the package you purchased. Our ledger system automatically consumes your oldest valid tokens first to ensure maximum value.

Can I get a refund for unused tokens?

No. As stated in our Refund & Cancellation policy, all token purchases are strictly non-refundable and final. Please purchase tokens according to your immediate business needs.

Marketplace

How do I subscribe to an app?

Simply navigate to the Marketplace from your dashboard, browse the available applications, and click "Buy Now". The system will unlock the application's UI and provision the required database for your workspace.

Can I upgrade my subscription?

Absolutely. You can always renew or upgrade your application subscription or top-up your tokens at any time directly from the Marketplace.

Support & Security

Is my data secure?

Yes. We use enterprise-grade isolation strategies. Every workspace operates as a completely separate tenant. We also utilize Keycloak for highly secure SSO and Identity Management.

How do I contact support?

You can reach our dedicated support team via the Contact Us form on our landing page, or by submitting a ticket directly through your Dashboard under the "Support Tickets" section.

Still have questions?

Our support team is always here to help you get the most out of StivanTech.

Contact Support

Effective Date: June 07, 2026

Welcome to Stivan Technologies. By accessing our platform or purchasing our products/tokens, you agree to these Terms of Service. If you do not agree, do not use our services.

Usage Limits & Tokens: API Tokens and licenses are consumed based on your platform activity. Tokens are strictly non-transferable.
Tenant Responsibilities: You are solely responsible for all activities occurring under your tenant workspace. You must immediately notify us of any unauthorized use.
Limitation of Liability: Stivan Technologies provides its marketplace and hosting services on an "AS IS" basis. In no event shall we be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by you in the preceding 12 months.
Governing Law: These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
Termination: We reserve the right to suspend or terminate your workspace immediately if you breach these Terms or initiate fraudulent chargebacks.

Effective Date: June 07, 2026

Stivan Technologies is committed to protecting your privacy and workspace data isolation.

Information We Collect: We collect identity data (via Keycloak SSO), contact data, and token usage metrics necessary to maintain an accurate ledger of your workspace activity.
Data Security & Isolation: Your tenant data and application configurations are logically isolated. We implement enterprise-grade security, but no internet transmission is 100% secure.
Third-Party Processors: We use third-party payment gateways (e.g., PhonePe). Stivan Technologies does not store your full credit/debit card numbers or UPI details on our servers.

Effective Date: June 07, 2026

We enforce strict refund and cancellation rules to protect the integrity of our marketplace.

Token Purchases: All purchases of API Tokens are final and strictly non-refundable. Once tokens are credited to your ledger, they cannot be exchanged or refunded.
SaaS Products: Subscriptions are non-refundable unless specifically mandated by law in Hyderabad, India. We do not offer prorated refunds for canceled subscriptions.
Chargebacks: Initiating a fraudulent chargeback or payment dispute will result in the immediate and permanent suspension of your workspace, tokens, and apps. Contact our support team first for any payment issues.

Effective Date: June 07, 2026

This policy applies to the delivery of our digital goods and physical products.

Digital Delivery: SaaS products, application licenses, and API Tokens are delivered digitally and instantly upon payment confirmation.
Physical Goods: If applicable, physical orders are dispatched within 1-3 business days and typically delivered within 3-7 business days across India.